Will using Paddle Logger affect my data plan?

No, Paddle Logger operates by recording GPS signals on your phone, having the added benefit that you don't need phone signal for Paddle Logger to track your journey. You will need an internet signal to record the correct location at the end of your trip. However if you have no signal at the end of a journey you can manually edit some trip details. A connection is also required when projecting the journey onto a map.

 

Paddle Logger isn't recording my location - what should I do?

When you first use Paddle Logger you will be asked whether you give permission to use Location Services. If you select no or find at any time Paddle Logger is unable to find your location simply do the following:

Settings > Privacy > Location Services > Scroll to Paddle Logger > Set Location Access to Always

 

Paddle Logger doesn’t work… help?

We love hearing from our users, especially if you are saying how much you enjoy Paddle Logger! However we know this isn’t always the case, bugs happen and are there to be squished!

If you get in contact via the More button and Contact Us with your issue we will do our best to help out. Before you do so, if you could double check that you are using the latest versions of iOS, WatchOS and Paddle Logger, have location settings set to Always, have allowed Paddle Logger to access Apple Health and enabled Notifications that would be really useful. In many cases checking these things and simply ‘turning it off and on again’ are quick and simple fixes.

 

Can I share my journeys to Social Media?

Yes! We really want to see all your sessions and adventures, press the share button on any trip to be taken through the super easy process! If you cannot see your chosen platform on the list simply swipe across to the More button. The next menu allows you to review which accounts you have set up on your phone that Paddle Logger can access.

If you want to make your own post or share elsewhere we recommend pressing the share button and then selecting Save Image and you will then find the map in your Photos library. Wherever you share a journey do please tag us (@paddlelogger // #paddlelogger).

Will Paddle Logger suck the life out of my iPhone's battery?

No! While we cannot guarantee that using the app will not use your battery faster, we have found in testing that actually provided you remember to lock the screen after you start the app, it doesn't really have an affect! When operated correctly we have managed 7-8 hour trips comfortably.

I need to reset my phone/delete and re-download the app, how do I keep my logged trips?

When you delete Paddle Logger you will be prompted making you aware you may lose your data. Press Delete to continue. You will then be asked a question about ‘Health Data from “Paddle Logger”, to keep your trips on your device ready for when you reinstall Paddle Logger, press Keep. PRESSING DELETE WILL DELETE ALL PADDLE DATA YOU HAVE RECORDED.